When will my order ship?
We're a small, but mighty team working to get your order out ASAP, however we're no Amazon! Orders are typically processed within 2-3 business days before shipping. Orders placed on select holidays are received the following business day. You will receive a shipping confirmation email once your order has shipped.
Does Quoin ship internationally?
No, unfortunately we do not at this time, but we have dreams to in the future!
Can I return or exchange my purchase?
We hope that you will absolutely love your new Quoin items, but if you're not completely satisfied, you may return or exchange any item that is still in the original package and unworn within 14 days of receipt.
When exchanging an item, we can only provide an exchange for the same item. If you are looking to exchange for an entirely different style, please place a new order and return your original item.
To initiate your return or exchange, please email firstname.lastname@example.org. You will be responsible for all shipping costs and we will fully refund the cost your item to you. No shipping charges will be refunded.
When will I receive my refund?
Once your return is received, please allow 1-2 weeks for your return to be processed. Once processed, you will receive an email confirmation. Refunds will be issues in the original form of payment.